Term and Conditions
The COMPANY refers to The Aroma Company (Europe) Limited.
The CLIENT means the person who buys or agrees to buy goods and services from
The Aroma Company (Europe) Limited.
All prices quoted are net, exclusive of VAT and delivery. All due taxes shall remain the responsibility of the customer. Formal quotations given by the Company shall remain valid for 30 days from the date of the quotation. Any changes specified by the Client will be subject to a new written quotation that supersedes all previous quotations.
The Company undertakes to provide its services as promptly and expeditiously as possible to the best of its ability, skill and resources .To finish the project by the estimated completion date but this date is an estimate only and is not guaranteed.
Any carriage arranged by the Company is on the customer’s behalf and the Company is not liable for any delays arising out of the carriage. Should expedited delivery be agreed, an extra charge maybe made to cover any overtime or any additional costs involved. The Company shall not be liable for any loss to the Client arising from delay in transit or customs intervention. The client must state clearly with their order if they would like to insurance as an extra. The insurance will be as offered by the freight company.
Any query regarding the condition or quantity of goods supplied must be made to the Company verbally on next working day following receipt of goods and confirmed in writing within 5 working days. Any query relating to invoices should be made to the Company in writing within 5 workings days of receipt of the invoice. Any query regarding non-delivery must be made within 14 days of the invoice date. Claims outside these limits will not be considered.
Suspended or cancelled orders
Should work be suspended at the request of or delayed through any default of the Client for a period of 30 days or more the Company shall then be entitled to payment for work carried out, material specially ordered and the other additional costs including storage and administration.
Provided the customer has been granted credit facilities by the Company, settlement terms are NET
THIRTY (30) DAYS from date of invoice. Invoices of less than £100 must be paid before goods are sent. In the absence of credit facilities having been granted, payment shall be in advance of shipment or commencement of service. The Company reserves the right to charge interest due on overdue accounts at five (3) per cent over The Bank of England base rates calculated on a daily basis.
The Company will retain title to all goods supplied until payment is received in full.
The company will maintain all endeavours to maintain client confidentiality. The company reserves the right to use images and samples of goods for its own marketing purposes once these goods have been used in the public domain.
Title to Intellectual Rights
The Company claims authorship and all other rights under Section 78 Copyright Designs and Patents Act 1988 of any design for which the company has been responsible.
Client’s property and all property supplied to the Company by or on behalf of the Client while it is in the possession of the Company or in transit to or from the Client is deemed to be at Client’s risk and the Client should insure accordingly
Materials supplied by the customer
The Company may reject any fragrance, artwork or other materials supplied or specified by the Client that is unsuitable for the intended purpose in the opinion of the Company. Additional costs incurred if materials are found to be unsuitable during production may be passed to the Client.
If the Client shall commit an act of bankruptcy or being a company shall go into liquidation (other than voluntary liquidation for the purpose of reconstruction or amalgamation) or shall suffer the appointment on behalf of a creditor of a Receiver the Company, without prejudice to other remedies, shall have the right not to proceed further with the contract of any other work for the Client and shall be entitled to charge for work already carried out (whether completed or not) and materials purchased for the Client.
The Company shall be under no liability for any failure or delays in meeting any of its obligations that are due to causes beyond its reasonable control.
The conditions and all other express terms of the contract shall be governed and constructed in accordance with the laws of England and Wales.